If you need to cancel or amend your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before your order is dispatched. Make sure to have your order number ready when you reach out to us.

You can email us at [email protected].

All our pick ‘n’ mix sweets have a minimum shelf life of 3 months. However, because we receive fresh deliveries so frequently, your sweets will likely last longer. Just store them in a cool, dry place, preferably in an airtight container, away from direct sunlight.

All our pre-packaged products have an expiry date of 1-2 years.

The best before date is indicated on all packages.

If your order is damaged or incorrect, please contact us within 24 hours at [email protected]. We'll be happy to assist you.

Exchanges and refunds are not available for our products unless they are faulty, lost, or damaged during transit. If you receive faulty or damaged items, please email us evidence at [email protected].

We are committed to providing high-quality products with every purchase. Quality is central to everything we do at Skandy. Each bag, box, or jar represents our dedication to exceptional quality and taste. If our products did not meet your expectations, we appreciate your feedback, which you can send to [email protected].

If an item is out of stock online, please email us at [email protected]. We'll do our best to assist you.

For bulk orders or special requests, please contact us at [email protected]. We're here to help!

If you're having trouble placing an order or encountering other issues with our website, please reach out to us at [email protected]. Our team will be glad to assist you!

At checkout, you can choose from several payment methods: Debit/Credit Card, or Clearpay. Rest assured, all payment information is securely encrypted to ensure your transactions are safe and protected.

Your payment is completely secure with us. We use advanced encryption, 3D secure checkouts, and PCI-compliant servers to protect all payment information. You can shop with confidence knowing your data is in safe hands!